Shipping policy

Shipping Policy – Arrowhead Tales

At Arrowhead Tales, each order is created with care, especially our personalised storybooks made just for your family.

Processing Times
All orders are processed within 3–7 business days. Personalised items may require additional time to ensure every detail is perfect.

Rush Orders
We offer a rush service for customers who need their order sooner. For an additional fee, your order will be prioritised and processed within 1–3 business days.

If you require a rush order, please select the rush option at checkout or contact us prior to purchasing to confirm availability.

Shipping Timeframes
Once your order has been dispatched, estimated delivery times are as follows:

• Australia: 3–8 business days

• International: 7–21 business days

Please note that these timeframes are estimates and may vary depending on your location and postal service delays.

Shipping Costs
Shipping costs are calculated at checkout based on your location.

Order Tracking
Tracking details will be provided via email once your order has been shipped.

Delays
While we do our best to ensure timely delivery, Arrowhead Tales is not responsible for delays caused by postal carriers, customs, or unforeseen circumstances.

Incorrect Addresses
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Items
If your order arrives damaged or has not arrived within a reasonable timeframe, please contact us at info@arrowheadtales.com and we will assist you as quickly as possible.

Thank you for supporting Arrowhead Tales and allowing us to be part of your family’s story 💛