Refund policy

Refund Policy – Arrowhead Tales

At Arrowhead Tales, each product is thoughtfully created with care and attention to detail, with many items being personalised specifically for you and your family.

Due to the custom nature of our products, we do not offer refunds or exchanges for change of mind.

We will gladly offer a replacement or refund in the event that your item arrives damaged or faulty. To be eligible, you must contact us within 7 days of receiving your order and provide clear photos of the damage.

Once your request has been reviewed and approved, we will arrange either a replacement or a refund, depending on your preference and product availability.

Please ensure that all personalisation details and shipping information are entered correctly at the time of purchase, as we are unable to make changes once your order has been processed.

If you have any concerns with your order, please reach out to us at [your email address] and we will do our best to assist you.

Thank you for supporting Arrowhead Tales 💛